Launch issues on Windows

We’re investigating crashes that happen during the launch of the game. Some of them can be connected to Windows and other software being outdated. Below you’ll find a few tips on how to deal with them.


Windows 10

  1. Check the version of your operating system, you can do it by pressing Win+R and typing in “winver”.
  2. Crashes might occur on Windows 10 versions below 1909, please update your OS to the most recent version. Instructions on how to do it can be found here.  
  3. Additional troubleshooting is available here

Note:

Notably the crashes on launch occur on the older Windows 10 versions, e.g. version 1607 (Build 14393) and version 1703 (Build 15063). Cyberpunk 2077 uses DirectX 12 — the most recent version was released at the end of 2017, which is later than Windows 10 versions mentioned before. 


Windows 7

  1. Check the version of your operating system, you can do it by pressing Win+R and typing in “winver”.
  2. Make sure you use the latest Windows 7 build: 7601. 
  3. Make sure you use the latest graphics drivers available for Windows 7: NVIDIA | AMD

Note:

Cyberpunk 2077 is a DirectX 12 game — DirectX 12 works on Windows 7 thanks to porting tools and some features may be limited. Keep in mind that official support for Windows 7 from Microsoft ended in January 2020